Player protection tools

Set your own limits before you play at Stella Casino

You must be 18+ to play, and limits, session time reminders, reality checks and self-exclusion already sit in every account.

Set a deposit limit

Licensed casinoALSI-196860 by Anjouan Offshore Finance Authority

Five key facts

Fewer surprises, clearer evenings

Our patient, explanatory approach starts with the details that apply to every player in Australia.

Minimum age18+

LicenseAnjouan Offshore Finance Authority, ALSI-196860

Exclusion registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Tool overview

From open-ended play to a fixed plan

After this block you will know which tool matches your situation and where to switch it on.

A top on top-ups

A deposit limit caps how much you can add to the account in a set window, so switch it on before a session rather than after a heavier one.

Decide your loss ceiling

A loss limit stops the account once your net losses reach the level you chose, which suits anyone who wants a session to end at a fixed point.

Turn on time reminders

Session time reminders let you know how long you have been playing, and they are worth switching on if a quick round often turns into a long evening.

Need more than a limit?

Self-exclusion closes the account to play for a period you choose, and it is the tool to reach for when a break needs to be firmer than a limit.

On-screen session summary

Reality checks interrupt play with a summary of your time and spend, which helps if the figures in your head drift away from the figures in the account.

Right before you play

Decide first, play second

Reading this leaves you with a limit in place and with the place in the account where you check it.

Signed-in profile check

Sign in and open the account settings area, then check that your profile details and payment methods are the ones you expect to see.

Open responsible gambling

Look for the responsible gambling section, where every control sits together, and confirm the tools listed match what you want to use.

Choose your tool type

Pick the kind of limit that fits your plan, whether a deposit cap, a loss cap or a session time reminder, and choose the level before play begins.

Your limit on display

Save the change and return to the section to see the limit displayed, so you know it applies to the account and not just to the screen.

A short pause, or months away

You want a day, not a decision. Your account holds a time-out for hours or days, not for a season. Start it from the account controls, and play closes until the period you chose has passed. Deposits and play stay shut while it runs.

You already know a day will not hold. Self-exclusion in your account shuts access for a long period and cannot be lifted early. You set it in the same controls, and it covers play and deposits for as long as it lasts. It suits a reader who knows a day is not enough.

Signed off, not just paused. BetStop is the Australian Government register run through ACMA, and it starts at 3 months, up to lifetime. Apply at betstop.gov.au in about five minutes, and name a support person if you want one there. Signing up keeps you from betting or opening accounts with registered providers. betstop.gov.au

Help nearby, free

The moment you want to talk it through

The worry this clears is that asking for help costs money or gets you judged.

National Gambling Helpline

A counsellor answers on the National Gambling Helpline at any hour, every day of the year, by phone, chat or email. It is free and confidential, and relatives are welcome to call for themselves. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country, where people who gamble sit together and talk plainly. Relatives are received in the same rooms. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline offers free financial counselling for gambling debt, reached on 1800 007 007 between 9:30 and 16:30, Monday to Friday. Advisers help you sort out what you owe. ndh.org.au

Before it stops being fun

Noticing these early gives you room to act while the choice is still yours. Already having a limit or a pause in place means the first step was taken before the day you needed it.

Read the list slowly and note what sounds like your week.

Chasing a loss with a bigger one
Spending money set aside for bills
Hiding your play from people close to you
Thinking about the next session all day
Borrowing to keep playing
Playing longer than you meant to
Feeling flat until you play again

When doubts arrive

Read this before a single spin

A block worth reading when a setting you chose yesterday no longer fits the way you feel.

Can I change my deposit limit after I set it?+

The deposit limits screen in your account holds every cap you have set, and you can return to it to change one. Choose the figure before a session starts, so the cap works from the first spin. Your monthly activity statement arrives as a reminder of what was spent.

Does a self-exclusion have to run the full period I picked?+

No. The exclusion you set on your account stays in place for the whole period you chose, and it cannot be lifted partway through. Once you are blocked, the block is not negotiated away, so pick a period that matches what you actually need.

What does a pause on my account actually block?+

A pause closes the account to play for the stretch you name, while your balance and history stay untouched. Your login still opens, so settings can be read but no bet can be placed. Access returns once that chosen stretch ends, and nothing is decided for you.

Why does my account need age checks at sign-up?+

Your account is only for people aged 18 and over, and the photo ID you send is matched against that figure before full access opens. Proof of address and a payment card scan complete the same file. Underage play cannot be allowed, so the check is not optional.

What is the way to close my account permanently?+

Your account can be closed for good by emailing support and asking for it in writing. Send the request from the address registered on the account, so the team knows it comes from you. Duplicate accounts are closed as well, since one account per player is the rule.