Licensed casinoALSI-196860 by Anjouan Offshore Finance Authority
Fast payoutsAverage withdrawal in 27 minutes, up to A$90,000
Data protectionTLS 1.3 encryption secures every transaction
Channel Choice
Stella Casino Keeps Three Lines Open
Wondering whether anyone is awake to answer removes the worry of talking into a void.
Answers In Five Minutes
Within five minutes our chat agents reply to anything urgent, whether a bonus failed to land or a deposit is sitting unconfirmed; the window never closes.
Gambling supportGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Support Fell Short
Raise It With The Team First, Then Escalate
Use this when a first answer from support leaves your question unresolved or unclear.
Stella Casino Keeps The Thread
Once your first reply misses the mark, reply in the same thread and set out what went wrong in plain English, with dates and amounts. That record travels with the case from then on.
Stella Casino Logs Each Case
After the team confirms your complaint, note the reference number it gives you, then email [email protected] with that reference. A reviewer answers within 24 hours.
Manager Review Request
By the time a second reply still falls short, ask for the duty manager by name in the same thread and request a fresh review of the evidence you have already supplied.
A Path Beyond Support
Should the internal route end without agreement, you can refer the matter to the Anjouan Offshore Finance Authority, the regulator named on the licence, and cite ALSI-196860 in your submission.
Stella Casino Inboxes
Your Documents Are Sitting With Verification
One misfiled e-mail costs you a day, so the address chosen at the start matters more than the wording inside.
Six quick replies on timing, verification, licensing and escalation, so you know what to expect.
trustHow long until someone answers at night or on a weekend?+
Nothing closes on support at Stella Casino: someone picks up every hour of the day, including Friday nights and public holidays across Australia. Chat and phone replies usually land within five minutes, while a written message is answered inside twenty-four hours.
trustWhere do I go to shut my account for good?+
Ask the team by live chat or write from your registered email address, and the account is shut once that request is confirmed. Any pending withdrawal is paid to you first, so tell support whether the closure is temporary or final and whether self-exclusion should apply.
trustCan I get verified before my first withdrawal?+
Since documents are checked by hand, most players clear verification in about thirty-nine hours from upload. Photos of identification, an address document and a card scan speed things up; a blurry or expired document is the usual cause of a delay. You can send files to [email protected] at any time.
trustDo I need to check the licence before signing up?+
Stella Casino LLC operates under licence ALSI-196860, issued by the Anjouan Offshore Finance Authority, and the company is registered as number 177071 in Anjouan. Australian players are therefore outside the reach of local regulators, so check the licence details yourself before you play.
trustWhat happens when I ask for help in Norwegian?+
English is the default on the desk, and German, Finnish and Norwegian are also spoken by the team. Say which language you prefer at the start of a chat or in the subject line of your email, and the right person takes over. Filename or payment issues in another language are handled the same way.
trustWhat if I disagree with the answer I get?+
If a reply leaves the matter open, ask for your case to be escalated to a supervisor and write to [email protected] with the details. An unresolved complaint can then go to the Anjouan Offshore Finance Authority, the licensing regulator listed above.
Six Facts
Who Holds The Licence Behind The Games?
This removes the worry that nobody real stands behind the account and the money in it.